SHIPPING & RETURNS
Dickies Indonesia uses JNE as our delivery service delivery times may vary depending on your location. See the JNE.co.id website for estimated postage and delivery times. All parcels require signature on delivery. If you request for your item to be left at your shipping address Dickies Indonesia takes no responsibility for any damage or theft that may occur.Dickies Indonesia Online provides shipping on all orders from according to the destination within All Indonesian area, start IDR 20.000 & the shipping setup base on the weight & shipping destination charges provided by JNE courier.
Dickies Indonesia provides free Shipping on all orders over IDR 1.000.000
Dickies Indonesia Online shipment and delivery of orders are based on product availability, payment processing time and warehouse distribution center processing time. Orders will be processed during normal business hours between Monday and Friday 09.00am – 05.00pm. Orders placed on the weekends and public holidays will be processed on the next business day. Delivery will usually arrive within 48 hours of dispatch. For regional areas in Sumatra,Kalimantan, Sulawesi and Papua delivery is between 3 - 5 business days.
Orders placed on the weekends and public holidays will be processed on the next business day.
For any customer enquires please contact our friendly Customer Service team:Office Operating Hours:
Monday to Friday 09.00am – 05:00pm
Saturday 09.00am – 03.00pm
Customer Service tel:
WhatsApp to +6281238371332
RETURNS & EXCHANGE POLICY
Dickies Indonesia Online are happy to exchange items that are of incorrect size, fit or item/s that are defective/damaged as a result of a manufacturing issue. To exchange an item that is the wrong size or fit it must be with the sales receipt/ invoice, unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product. If in 3 days have gone by since your purchase item received, the exchange policy no longer applied.
A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (3 days). Products damaged as a result of normal wear and tear are not considered faulty.
All sale items are final no exchange or refund
No, not at this moment.
SHIPPING & CONTACT
To return your product first email firstname.lastname@example.org with details of your request for a refund or exchange. When returning your item include a note with your full name, order number and request for a refund or an exchange. Return your item/s in the bag you received your order in using the provided return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.